FAQ

ORDER PROCESSING:

ORDERS ARE PROCESSED AND SHIPPED BETWEEN 48-72 HOURS AFTER THE ORDER HAS BEEN PLACED. ORDER DELAYS TEND TO INCUR DURING HOLIDAY SEASONS. PLEASE REACH OUT TO orders@betop5ive.com FOR ANY FURTHER QUESTIONS REGARDING ORDER PROCESSING.

SHIPPING + HANDLING:

BE TOP FIVE, LLC. ONLINE PURCHASES ARE SHIPPED VIA OUR MANUFACTURERS. BE TOP FIVE, LLC. IS NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED SHIPMENTS. SHOULD THE BUYER ENCOUNTER AN ISSUE WITH RECEIVING A PACKAGE, THE BUYER ASSUMES ALL RESPONSIBILITIES OF CLAIMS MADE WITH THE SHIPPING CARRIER. 

WE OFFER THE FOLLOWING SHIPPING METHOD:

    • UPS ( 2-7 BUSINESS DAYS DEPENDING ON TRANSIT TIME/DEPENDING ON DISTANCE FROM THE PACKAGES ORIGINAL SHIPPING DESTINATION)

    • USPS ( 2-7 BUSINESS DAYS DEPENDING ON TRANSIT TIME/DEPENDING ON DISTANCE FROM THE PACKAGES ORIGINAL SHIPPING DESTINATION)

RETURNS & REFUNDS

FOR DOMESTIC & INTERNATIONALRETURNS, PLEASE REDIRECT TO: orders@betop5ive.com

*WE DO NOT ACCEPT RETURNS FOR BE TOP FIVE PRODUCTS NOT PURCHASED FROM betopfive.com -  betop5ive.com*

**BE TOP FIVE IP HOLDINGS IS NOT RESPONSIBLE FOR ANY OTHER ITEMS OTHER THAN THOSE SPECIFIED ON THE RETURN SLIP. IF YOU RETURN AN ITEM NOT ON YOUR ORIGINAL RETURN SLIP, BE TOP FIVE WILL DISCARD OF ANY ADDITIONAL ITEMS AT THE COST OF THE CUSTOMER**

FOR NON-RETURN RELATED QUESTIONS REGARDING YOUR ORDER, PLEASE CONTACT US AT orders@betop5ive.com

EXCHANGES

IF YOU WISH TO EXCHANGE A PRODUCT, PLEASE RETURN YOUR ORIGINAL ORDER AND PLACE A NEW ORDER WITH THE DESIRED ITEMS.

REFUSED PACKAGES(RETURN TO SENDER)

ANY ORDER THAT IS NOT ABLE TO BE DELIVERED WILL BE RETURNED TO OUR MANUFACTURERS AND TREATED AS A RETURN. THE CUSTOMER WILL BE GIVEN A FULL CREDIT FOR THE ITEM(S) PURCHASED. SHIPPING COSTS ARE NOT REFUNDED.

REFUNDS

ALL REFUNDS ISSUED WILL BE ISSUED ON THE A GIFT CARD. NO EXCEPTIONS

 

FAQS:

GENERAL

•IS BE TOP FIVE SOLD IN STORES?

OUR APPAREL AND ACCESSORIES ARE SOLD EXCLUSIVELY ONLINE.

•HOW DO I SHOP ON YOUR ONLINE STORE?

ORDERS CAN BE PLACED ON OUR WEBSITE 24/7. BROWSE OUR ITEMS AND CLICK “ADD TO CART” WHEN YOU ARE READY TO PURCHASE. ONCE YOU ARE FINISHED ADDING THE ITEM(S), CLICK ON THE CART SYMBOL AT THE TOP RIGHT AND THEN CHECKOUT. YOU WILL FILL OUT THE NECESSARY INFORMATION REQUESTED AND THEN CLICK THE PLACE ORDER BUTTON. YOU CAN ALWAYS SAVE YOUR SHIPPING AND BILLING INFORMATION ALONG WITH YOUR CREDIT CARD TO SPEED UP THE CHECKOUT PROCESS IN THE FUTURE. ONCE YOUR ORDER IS PLACED, YOU WILL RECEIVE AN EMAIL CONFIRMATION. AN ADDITIONAL EMAIL WILL BE SENT WHEN THE ORDER SHIPS WITH TRACKING INFORMATION. 

•HOW DO I CANCEL OR EDIT AN ORDER I PLACED?

ONCE AN ORDER IS PLACED, WE ARE UNABLE TO CANCEL OR MODIFY IT.

•HOW DO I FIND MY SIZE?

IF YOU ARE HAVING TROUBLE SELECTING WHICH SIZE IS BEST FOR YOU, PLEASE REFER TO OUR SIZE GUIDE. 

•HOW DO I CONTACT CUSTOMER SERVICE?

YOU CAN REACH US MONDAY THROUGH FRIDAY VIA EMAIL AT orders@betop5ive.com. PLEASE NOTE WE MAY BE SLOWER TO RESPOND DURING THE HOLIDAYS. 

•WHY WAS THE MERCHANDISE OUT OF STOCK, BUT I WAS ABLE TO PURCHASE IT?

WE MAKE AN EFFORT TO FULFILL YOUR ENTIRE ORDER, BUT THERE MAY BE A RARE OCCASION WE NEED TO CANCEL ONE OR MORE ITEMS. IF WE ARE UNABLE TO FULFILL YOUR ENTIRE ORDER, YOU WILL BE NOTIFIED VIA EMAIL OF THE OUT OF STOCK MERCHANDISE. YOU WILL NOT BE CHARGED FOR UNSHIPPED ITEM(S). 

•CAN I ADD AN ITEM TO MY ORDER AFTER I PLACED THE ORDER?

UNFORTUNATELY NOT, YOU WILL NEED TO PLACE AN ENTIRE NEW ORDER FOR ANYTHING YOU WISH TO PURCHASE. 

•WHY HAS MY CARD BEEN DECLINED?

YOU WOULD NEED TO CONTACT YOUR BANK OR CREDIT CARD COMPANY FOR MORE INFORMATION. IT COULD BE THAT YOUR BILLING ADDRESS IS NOT MATCHING WITH YOUR CREDIT CARD OR YOU ENTERED THE INFORMATION INCORRECTLY. 

• CAN I PLACE AN ORDER BY PHONE?

UNFORTUNATELY, WE DO NOT TAKE ORDERS OVER THE PHONE. ORDERS ARE ONLY PLACED ON OUR SITE. 

•MY CREDIT CARD DID NOT GO THROUGH, BUT WHY WAS I CHARGED?

IF YOU CREDIT CARD IS NOT APPROVED, YOUR BANK WILL AUTOMATICALLY DEDUCT THE MONEY FROM YOUR AVAILABLE BALANCE ALTHOUGH IT IS NOT ACTUALLY TAKEN FROM YOUR ACCOUNT UNTIL WE DISPATCH THE ORDER. IF WE DO NOT DISPATCH THE ORDER, WE DO NOT CHARGE YOU AND THE MONEY WILL BE AUTOMATICALLY PUT BACK INTO YOUR ACCOUNT. THIS CAN TAKE 3-5 BUSINESS DAYS. 

•DO YOU HAVE A PRODUCT CATALOG?

UNFORTUNATELY, AT THIS TIME WE DO NOT HAVE A PRODUCT CATALOG. 

•WHAT FORMS OF PAYMENT ARE ACCEPTED?

WE ACCEPT APPLE PAY, GOOGLE PAY, VISA, MASTERCARD, DISCOVER, and AMEx.


*PLEASE NOTE: YOUR BILLING ADDRESS MUST MATCH EXACTLY AS IT IS APPEARS ON YOUR CREDIT CARD STATEMENT. THIS INFORMATION IS USED AS PART OF THE VALIDATION PROCESS FOR YOUR CREDIT CARD PAYMENT. ALL ORDERS ARE SUBJECT TO REVIEW. WE RESERVE THE RIGHT TO CANCEL ANY ORDER.

•HOW DO I APPLY A COUPON/PROMO CODE TO MY ORDER?

IF YOU RECEIVED A DISCOUNT CODE YOU CAN ENTER THIS INFORMATION DURING THE CHECKOUT PROCESS. THE FIELD FOR THE CODE IS LOCATED ON THE PAGE WHERE YOU ENTER YOUR CREDIT CARD INFORMATION. ONLY ONE COUPON CODE CAN BE USED AT A TIME. 

•WHY DOESN’T MY COUPON/PROMO CODE WORK?

PLEASE DOUBLE CHECK THAT YOU ARE ENTERING IT CORRECTLY. THE PROMOTION COULD HAVE EXPIRED. FOR MORE ASSISTANCE, PLEASE CONTACT CUSTOMER SERVICE. 

•HOW LONG DOES DELIVERY TAKE?

YOUR ORDER SHIPS WITHIN 3 TO 5 BUSINESS DAYS FROM THE TIME THE ORDER IS PLACED. ORDERS SHIP MONDAY THROUGH FRIDAY ONLY.

• HOW CAN I TRACK MY ORDER?

AS SOON AS YOUR ORDER SHIPS, YOU WILL RECEIVE AN EMAIL CONFIRMATION WITH TRACKING INFORMATION. YOU CAN THEN TRACK THE PACKAGE BUT IT MAY TAKE UP TO 24 HOURS FOR TRACKING INFORMATION TO UPDATE. YOU CAN ALSO GO UNDER “MY ACCOUNT” AND CLICK ON ORDER HISTORY. 

•WHAT IS YOUR RETURN POLICY?

ITEMS MUST BE RETURNED WITHIN 14 DAYS FROM THE DAY YOU RECEIVE YOUR ORDER. MERCHANDISE MUST BE UNWORN, TAGS ATTACHED, AND FREE OF ANY DEFECTS. 

•HOW DO I RETURN AN ITEM(S) FROM MY ORDER?

contact us at: orders@betop5ive.com

•WHEN CAN I EXPECT TO RECEIVE MY REFUND?

ONCE YOUR RETURN IS RECEIVED, PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR THE RETURN TO BE PROCESSED AND THE VALUE WILL BE APPLIED AS ONLINE CREDIT IN THE FORM OF A GIFT CARD. YOU WILL NOT BE REFUNDED FOR THE SHIPPING COST AT THE INITIAL PART OF PURCHASE.

MY PACKAGE SEEMS TO HAVE STOPPED MOVING.

IF YOUR PACKAGE STOPS MOVING AT ANY POINT, DO NOT FRET! IT IS STILL ON ITS WAY TO YOU AND IS LIKELY JUST CLEARING CUSTOMS. OCCASIONALLY, THERE MAY BE DELAYS DUE TO CUSTOMS OR WEATHER EVENTS. IF THIS HAPPENS, YOUR TRACKING PAGE WILL BE UPDATED WITH THE LATEST SHIPPING STATUS.